Customer Relations Management
Unlock Superior CRM and Loyalty with Jaffle
Centralise customer information, streamline onboarding processes, and reward loyalty effortlessly. Jaffle’s platform is your key to unlocking unparalleled customer satisfaction and retention.
Visibility and Control – Control customer data visibility based on home store settings or other criteria, ensuring personalised service.
Loyalty – Automatically calculate and manage loyalty rewards and bonuses based on customer transaction history.
Centralised Customer Information
Manage all customer data, from individual to organisational clients, in one central location for easy access and analysis.
Customisable Onboarding Flows
Design tailored onboarding flows for customers, staff, and new stores, enhancing the experience and streamlining processes.
Centralised Documentation and Compliance
Keep all relevant documentation and compliance records for each contact in one secure place.
1
Insightful Customer Spend Tracking
View total spend per customer and all their orders, offering valuable insights for personalized marketing and service.
2
Supplier Product Association
Associate products with suppliers for quicker purchase order creation and enhanced data visibility for staff.
3
Advanced Loyalty Rewards Management
Automatically calculate and manage loyalty rewards and bonuses based on customer transaction history.
Why Jaffle? Customer Relations Management
How Jaffle’s Business Platform Helps
Jaffle’s CRM and loyalty program features are designed to elevate how businesses manage and nurture customer relationships. By centralising all customer information, Jaffle makes it easier for businesses to access and analyze data, ensuring a comprehensive understanding of each customer’s needs and preferences. Customisable onboarding flows for customers, staff, and stores streamline the integration process, enhancing efficiency and satisfaction from the outset.
The platform’s flexibility in managing loyalty rewards, coupled with the ability to monitor customer spend and order history, provides businesses with the tools needed to create personalized and meaningful customer experiences. These insights allow for targeted marketing strategies and loyalty programs that genuinely resonate with customers, increasing retention and driving sales. Moreover, Jaffle’s dynamic points allocation and automated rewards system simplify loyalty management, making it effortless to incentivize and appreciate customers.
Furthermore, Jaffle’s features such as customisable customer views, streamlined onboarding statuses, and supplier product associations improve operational efficiency and staff productivity. This not only benefits the business internally but also positively impacts the customer experience by ensuring quick, accurate, and personalised service. The ability to offer special rewards for milestones further personalizes the customer journey, making every interaction with your business memorable.
In essence, Jaffle provides a comprehensive suite of CRM and loyalty program tools that empower businesses to foster stronger customer relationships, streamline operational processes, and drive growth. With Jaffle, businesses can expect not just to meet but exceed customer expectations, building a loyal customer base and setting the foundation for long-term success.
Frequently Asked
Learn about Customer Relations Management
Got a question? We’ve got you covered! Check out the resources below and be sure to let us know if we can answer anything else.
How does centralising customer information benefit my business?
Centralising customer information simplifies data management, improves service personalisation, and enhances decision-making based on comprehensive insights.
Can I customise the onboarding process for different types of customers?
Yes, Jaffle allows you to create customised onboarding flows, tailoring the experience to meet the specific needs of different customer groups.
How does Jaffle help manage customer documentation and compliance?
The platform centralises all documentation and compliance records for each contact, streamlining management and ensuring easy access when needed.
Can Jaffle assist in managing onboarding statuses?
Yes, Jaffle efficiently manages incoming onboarding with clear, trackable statuses for pending applications and progress, simplifying the integration process.
Still have questions?
Can’t find what you’re looking for? Let’s have a chat!
Features
The Power of Customer Management
Jaffle redefines customer relationship management by offering customisable onboarding flows, comprehensive loyalty rewards, and dynamic points allocations, ensuring every customer feels valued.
Unified Customer Database
Easily access and manage comprehensive customer information, enhancing personalization and service quality.
Flexible Group and Tag Management
Organize customers into groups with set account terms, and use tags for efficient sorting and management.
Automated Rewards System
Reduce manual efforts with dynamic points allocation and automated reward and discount assignments.
Streamlined Compliance Management
Keep all necessary documentation and compliance records organized and easily accessible.
Visibility and Control
Monitor onboarding progress with clear statuses, ensuring a smooth integration for new customers and staff.
Personalised Loyalty Programs
Reward customer loyalty with personalised points and bonuses, encouraging repeat business.
AI Ready Business Platform
Ready to build a better business with Jaffle? Let’s Go.
Speak to one of our local implementation specialists.